Cold Plunge Florida

Maintenance Plan – Terms of Service

This Maintenance Plan Agreement (“Agreement”) is made between Cold Plunge Florida (“Service Provider”) and the Client (“Client”). By enrolling in or receiving maintenance services, the Client agrees to the following terms and conditions.

1. Scope of Maintenance Services

The Maintenance Plan covers routine upkeep of cold plunge systems and sauna units, including:

  • Basic cleaning and sanitation tasks

  • General system inspections

  • Performance checks and maintenance adjustments

This Agreement does not include:

  • Repairs of any kind

  • Component replacements

  • Electrical, plumbing, or structural modifications

  • Emergency or unscheduled service calls

  • Restoration due to misuse, neglect, water imbalance, or environmental damage

If issues are identified during maintenance that require repair or replacement, such work will be handled under Section 5.

2. Service Scheduling

Maintenance services will be performed on a mutually agreed-upon schedule, whether weekly, bi-weekly, monthly, or otherwise.

Cold Plunge Florida will make reasonable efforts to arrive within the agreed service window; however, specific appointment times are not guaranteed and may shift due to weather, service volume, travel conditions, or operational needs.

The Client must provide unobstructed access to the equipment at the scheduled time.

3. Client Responsibilities

The Client agrees to:

  1. Maintain safe and unobstructed access to equipment.

  2. Use equipment according to manufacturer guidelines.

  3. Maintain proper water chemistry and sanitation between visits, unless enrolled in a water management add-on.

  4. Promptly report unusual performance, leaks, odors, or error indicators.

Water Chemistry Clause (Critical)

Damage resulting from improper water balance (including corrosion, scaling, algae, mold, or bacterial contamination) is not covered under this Agreement.

4. Exclusions From Coverage

The following are not included and will incur additional costs if required:

  • Pump, heater, chiller, filter, gasket, wood paneling, or electronic component replacement

  • Repairs caused by misuse, neglect, vandalism, freezing, flooding, pests, or power surges

  • Mold or algae remediation

  • Reconfiguration, relocation, or reinstallation of equipment

Pre-Existing and Aging Equipment

Cold Plunge Florida is not responsible for equipment failures due to pre-existing conditions, improper previous installation, or age-related wear. Replacement may be recommended instead of repair.

5. Additional Service, Repairs, and Emergency Calls

If repairs or replacement of parts are needed, the Client will be notified before any work begins.

  • Hourly Labor Rate for Repairs: $350/hour (1-hour minimum)

  • Parts: Billed at current market rates, including shipping and sourcing costs

  • Emergency or unscheduled service calls: Billed at the same labor rate and are subject to availability; response time is not guaranteed

6. Payment Terms

Maintenance plan fees are billed per the plan selected (monthly, quarterly, or annually).
Repair labor and parts are billed separately and are due upon receipt of invoice.

Late or unpaid invoices may result in temporary suspension or termination of services.

Optional Travel Charge

Travel fees may apply for locations outside normal service zones or in high-traffic travel conditions. These will be communicated prior to service when applicable.

7. Liability

Cold Plunge Florida is not liable for equipment performance issues caused by:

  • Manufacturer defects

  • Improper installation completed by others

  • Client failure to maintain water chemistry

  • Environmental or structural conditions outside normal use

8. Warranty Disclaimer

Cold Plunge Florida does not provide any express or implied warranty regarding expected lifespan or long-term performance of the equipment.
Any applicable manufacturer warranties operate independently and are not administered by Cold Plunge Florida.

9. Term & Cancellation

This Agreement remains active until canceled by either party with 30 days written notice.
No refunds will be issued for past services or pre-paid service periods already rendered.

10. Acceptance

By enrolling in maintenance services or receiving service under this Agreement, the Client acknowledges that they have read, understood, and agree to these Terms of Service.